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Refund & Returns Policy

Last updated: September 2026

At MEMORY UNIT, we want you to be happy with your order. If there is an issue with your purchase, please contact us and we’ll do our best to make it right.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

Please email us with:

• Your order number
• A description of the issue
• Clear photographs of the product and any damage to the packaging

Once we have reviewed the issue, we may offer a replacement, repair, refund, or other appropriate resolution.

You do not need to return an item that is faulty or damaged unless we specifically ask you to do so.

Change of Mind

Because our products are made to order, we do not generally accept returns or refunds for change of mind, incorrect selections, or simply deciding that you no longer want the product.

Please carefully check your product selection, shipping details and order information before completing your purchase.

If you contact us shortly after placing your order, we may be able to cancel it before production begins. This cannot be guaranteed.

Incorrect Shipping Information

Please make sure your shipping address is correct when placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if you would like the order resent.

Lost or Damaged in Transit

If your order is lost or significantly damaged during delivery, please contact us as soon as possible.

We will work with the relevant delivery provider and/or production partner to investigate the issue and determine the appropriate resolution.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

Please allow several business days for the refund to appear in your account after it has been processed, as processing times can vary between payment providers and financial institutions.

Sale Items

The same refund and returns conditions apply to sale items unless otherwise stated on the product page.